A Absolutely. Our company offers sample trial production services based on the formula or sample product provided by the client. We will charge a reasonable fee for the sample trial production. Upon successful completion of the sample trial production, we can proceed to mass production.

A In the event of any quality issues with the products, we will promptly collaborate with our customers to thoroughly investigate the specific circumstances. Upon verification, we will proceed in accordance with the terms outlined in the contract, which may include product returns, exchanges, or compensation for any incurred losses.

A The delivery cycle varies based on several factors including order quantity, product dosage form, and the complexity of the production process. Typically, for an initial order, products will be dispatched within 45 days following the receipt of packaging materials.

A The responsibility for the packaging design typically lies with the customer. However, the design source files must undergo review and approval by our legal team prior to implementation. Regarding printing, this can be managed either by the customer or entrusted to our company. We have established long-term partnerships with suppliers of raw materials, auxiliary materials, and packaging materials, ensuring a reasonable production timeline.

A Yes, customers are welcome to supply their own raw and auxiliary materials if they have preferred suppliers or wish to provide these materials themselves. However, it is imperative that all supplied materials comply with relevant legal and regulatory requirements. Additionally, the quality, credentials, transportation, and repackaging methods must meet our factory's acceptance standards.

A Our company holds all requisite certification credentials, including but not limited to a food production license and business license. We have successfully obtained numerous internationally recognized accreditations, such as ISO9001, ISO14001, FSSC22000, HACCP, HALAL, and CGMP. These certifications ensure our capability to deliver high-quality OEM services to our clients.

A The standard OEM cooperation process typically encompasses several key stages: initial communication to ascertain customer requirements, formulation and submission of a cooperation proposal, provision of quotations, execution of entrustment contracts, review and adjustment of formulas, design and printing of packaging, procurement of raw materials and packaging materials (or provision by the customer), production and processing, quality assurance inspections, financial settlement, delivery of finished products, and after-sales support.

A Our company offers a comprehensive range of nutritional product OEM services, encompassing various dosage forms such as tablets, powders, granules, hard capsules, soft capsules, and more. We are also capable of conducting customized production to meet the specific requirements of our clients.